Performance

Keller Williams Reports Q3 ’19 and YTD Results

Austin, TX | November 12, 2019

AUSTIN, TEXAS November 12, 2019 — Keller Williams, the world’s largest real estate technology franchise by agent count and the U.S. leader in units and sales volume, continues to expand internationally, achieve technology milestones, and top franchise and industry-related rankings. 

“This quarter was the most impressive quarter we’ve experienced in our 36-year history of our company,” said Gary Keller, co-founder, chairman and CEO, Keller Williams. “We owe the entirety of our success to our agents. It’s their expertise and their passion for the business that makes us the company we are.” 

“And, it’s our agents that dictate where we’re headed – especially in technology and education. Every day, we look to them and ask, ‘How can we ensure the success you’re having today continues?’” said Keller.

Technology and Industry Highlights

• Command, a smart CRM-plus suite of apps hosted on the Keller Cloud platform, was made available in Q1 ’19, and has 99,875 active users, as of Sept. 30. By Q3 ’19 end, agents added 39.2 million contacts. 
•  Year-to-date (as of Sept. 30), 48,151 live referrals were sent via Kelle, a proprietary AI-fueled real estate agent business application, representing $12.6 billion in sales volume. 
• In July, KW released SmartPlans, a workflow management app within Command. 3.5 million consumers are on SmartPlans, as of Sept. 30.
• As of Sept. 30, agents have created 233,139 unique designs via Designs, a real estate-centric graphic design app that was released in late Q2 ‘19. 
• As of Sept. 30, agents are tracking 406,754 deals across phases of a sales pipeline (appointment, active, under contract and closed) in the Opportunities app of Command, up 230.2% from Q2 ’19 end.
•  In Q3 ’19, active users of Opportunities app hit 55,748, up 252.1% from Q2 ’19 end.
• In July, KW announced a partnership with DocuSign to fuel a more powerful agent-centric and insight-driven consumer experience.
• In July, Forbes named KW (No. 8 out of 300 ranked) one of the “Best Employers for Women.”
• In August, KW announced a partnership with Offerpad to scale Keller Offers into 12 new markets by end of Q4 ’19. Further markets for 2020 expansion to come. 
• In September, Forbes named KW (No. 173 of 250 ranked) one of the “Best Employers for New Graduates.” 
• In Q3 ’19, Keller Williams also expanded globally into Malaysia and Japan.

“We’re making huge strides in our journey to deliver the end-to-end platform that our agents need to provide the personalized, data-enriched experience their clients expect,” said Josh Team, president, Keller Williams. 

“Our agents are already leveraging Command, every day, to lead generate and win more business. Designs – the graphic design and marketing arm of Command – has been used to create over half a million custom-branded graphics to date. And, as of today, agents are running over 8 million SmartPlans to automate routine tasks and free up their time.” 

“Together with our agents, we’ve built what is unquestionably the most comprehensive end-to-end platform in the industry,” said Team. “And, we’re 100% dedicated to continuing to listen and learn from them, iterate, and deliver the best for our people.”

According to the National Association of REALTORS® (NAR), the number of existing homes sold in the U.S. increased 2.8% in Q3 ’19 over the same period last year and the sales volume associated with those homes increased 6.4% compared to the same period of 2018.

United States and Canada (production in Q3 ’19) 

• Franchise is now home to 162,289 agents in the U.S. (158,679) and Canada (3,610), as of Sept. 30.
• Agents closed 323,187 transactions in Q3 ‘19, up 5.6% over Q3 ‘18.
• Agents closed $101.7 billion in sales volume, up 8.8% from the previous Q3.
• Agents took 198,174 new listings (new market inventory), up 1.2% over Q3 ‘18.
• Listings taken volume totaled $68.7 billion, up 3.9% over Q3 ‘18.
• Agents wrote 336,817 contracts (projected closings), up 5.1% over Q3 ‘18.
• Contracts written volume was $105.1 billion, up 9.3% over Q3 ‘18.

According to NAR, the number of existing homes sold in the U.S. declined 1.7% year to date (as of Sept. 30) in 2019 and the sales volume associated with those homes increased 3.3% compared to the same period of 2018.

United States and Canada (production YTD ‘19) 

• As of Sept. 30, agents closed 859,140 transactions, up 2.0% over the same period of FY ‘18.
• Agents closed $265.6 billion in sales volume, up 3.5% over the first three quarters of FY ‘18.
• Agents took 605,111 new listings (new market inventory), up 1.1% over same period of FY ‘18.
• Listings taken volume totaled $213.8 billion, up 3.4% over the first three quarters of FY ‘18.
• Agents wrote 969,097 contracts (projected closings), up 2.2% over the same period of FY ‘18.
• Contracts written volume was $299.1 billion, up 4.0% over the first three quarters of FY ‘18.

Keller Williams Worldwide (production outside the U.S. and Canada in Q3 ‘19)

• Outside of the U.S. and Canada, the franchise is now home to 9,021 agents, as of Sept. 30.
• Agents closed 8,196 transactions in Q3 ‘19, up 17.4% over the same period in FY ‘18.
• Agents closed $1.2 billion in sales volume, up 9.0% over the previous period.
• Agents took 23,122 new listings (new market inventory), up 21.8% over Q3 ‘18.
• Listings taken volume totaled $7.3 billion, up 29.7% over Q3 ‘18.
• Agents wrote 10,896 contracts (projected closings), up 29.1% over Q3 ‘18.
• Contracts written volume was $1.0 billion, up 13.6% over Q3 ‘18.

Keller Williams Worldwide (production outside the U.S. and Canada YTD ‘19)

• Agents closed 23,027 transactions YTD in FY ‘19, up 17.2% over same period of FY ’18.
• Agents closed $3.4 billion in sales volume, up 3.6% from the first three quarters of FY ‘18.
• Agents took 68,918 new listings (new market inventory), up 29.9% over same period of FY ‘18.
• Listings taken volume totaled $22.4 billion, up 34.2% over same period of FY ‘18.
• Agents wrote 30,087 contracts (projected closings), up 33.3% over same period of FY ‘18.
• Contracts written volume was $3.0 billion, up 12.6% over same period of FY ‘18.

Outside of the U.S. and Canada, KWW regions include Argentina; Belgium; Belize; Bermuda; Cambodia; Chile; Colombia; Costa Rica; Czech Republic; Dubai, UAE; France; Greater Shanghai, China; Greece; Indonesia; Ireland; Israel; Italy; Jamaica; Japan; Luxembourg; Malaysia; Mexico; Monaco; Morocco; Nicaragua; Northern Cyprus; Panama; Philippines; Poland; Portugal; Puerto Rico; Romania; Southern Africa; Southern Cyprus; Spain; Trinidad and Tobago; Turkey; United Kingdom; and Vietnam.

About Keller Williams

Austin, Texas-based Keller Williams, the world’s largest real estate technology franchise by agent count, has more than 1,040 offices and 185,000 associates. The firm is also No. 1 in units and sales volume in the United States.

In 2019, Fast Company named Keller Williams the No. 1 “Most Innovative Company” in real estate. In 2015, KW began its evolution into a technology company, now building the real estate platform that agents’ buyers and sellers prefer.

Since 1983, the company has cultivated an agent-centric, technology-driven and education-based culture that rewards agents as stakeholders. For more information, visit headquarters.kw.com.

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